Tonies Character – Ask the StoryBots: Bo Tonie Tonies

Fast Shipping and Professional Packaging

We offer a broad range of shipping options thanks to our long-running partnerships with UPS, FedEx and DHL. Our warehouse staff is highly trained and will pack your goods in accordance with our exact and precise specifications. Your items will go through an extensive inspection and be securely packaged before being shipped. We deliver to hundreds of thousands of customers every day across different countries. The fact that we're committed to becoming the biggest online retailer in the world is evident. There are distribution centers and warehouses in Europe and in the USA.

Note that orders containing multiple items are processed according to the item.

Prior to shipment, all purchased items will be thoroughly inspected. The majority of orders will be shipped within 48 hours. Delivery time ranges between 3-7 days.

Returns

We do not manage the stock at our warehouse and factory. Stock levels can fluctuate at any time. It's possible that the stocks could be depleted after your order has been placed.

Our policy is valid for 30 days. We will not exchange or refund your order if it has been 30 days since the purchase.

To be eligible for a refund, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.